Real questions people ask about reMarkable, Supernote, BOOX and the eInkPads apps,
answered by Penny. Every question here has been asked more than once.
Troubleshooting
Why is my calendar blank on the tablet when it looks fine in the preview?
That is frustrating when the connection side all looks right. The usual cause is that the PDF on the tablet was built before the calendars were attached, so the feeds are connected but the file itself is still the empty one.
Work through these in order:
1. On the planner card, click Regenerate, then Push to device. Connecting a calendar does not rebuild the PDF on its own, so this is the step that actually puts events into the file.
2. Before you push, close the planner on the tablet and go back to the home screen. A document that is open on screen will not redraw with the new version, so it can look unchanged even after a successful push.
3. Check the planner Time Zone on the Calendar Feeds tab. A wrong zone shifts everything, and in edge cases pushes events outside the range being printed.
4. Check the planner Year on the General Settings tab matches the year your events are in. Events outside the planner's year will not appear.
5. Open the local copy on your computer to see whether the problem is generation or delivery: Documents/einkpads/devices/[device-id]/planners/[planner-id]/[planner-id].pdf. If that file has your events, the planner is building correctly and it is a delivery or refresh issue on the tablet. If it is also empty, it is a generation issue.
6. If the planner or its folder is not appearing at all on the tablet, use the Restart Tablet button in CalSync, the power icon in the left navigation. reMarkable does not always show new folders until the device has restarted once.
Also make sure you are on the current version of CalSync, since older builds had a caching problem where the tablet kept showing the old page after a cloud update. You can get the latest at https://www.einkpads.io/download.
Regenerating Your Planner
https://www.calsync.support/learn/calsync/regenerating-your-planner
If it is still blank after the regenerate and push, send it through the in-app support form, Help then Contact Support. That is the best route here because you can attach a photo of the tablet screen and the planner settings, and it arrives with your version and device details already attached. A picture settles in one message what otherwise takes several.
How do I troubleshoot a connection problem between my tablet and the app?
In CalSync it lives in Settings. Open Settings and look for Diagnose, then run the test for your connection type. The "reMarkable Cloud" test is the one that tells you whether the cloud side is genuinely failing.
One thing worth knowing before you read the result: in Cloud mode CalSync still pings your tablet over a local connection and shows a small red dot near the tablet-restart button at the top. That dot can sit red while cloud sync is working perfectly. A real cloud problem looks like an error when you enter the one-time code on the Connect screen, or a failed Diagnose test. If planners are reaching your tablet, the red dot alone is nothing.
If the Diagnose test does fail, the usual order is: update CalSync, disconnect and reconnect the cloud with a fresh one-time code from my.remarkable.com, then test your network by connecting the computer to your phone's hotspot. If it works on the hotspot, your normal network is blocking reMarkable.
Troubleshooting walkthrough:
https://www.calsync.support/learn/calsync/troubleshooting
Connecting a reMarkable:
https://www.calsync.support/learn/calsync/connect-remarkable
If the test fails and you want eyes on it, use the Get Support form inside CalSync, the speech-bubble icon in the left sidebar. It is the only route that takes a screenshot of the Diagnose results, and it arrives with your licence, version and device already attached.
Why are some of my calendar events missing after syncing?
Good news on the .ics hunt: you probably don't need one. From CalSync 1.7.1 you can sign in directly to Google, Outlook and iCloud from inside the app, on every paid plan, and skip published links entirely. Open the planner's Calendar Feeds tab and click your provider, then sign in. If you see a PRO badge on those buttons, you're on an older build, so update CalSync from einkpads.io and the badge goes away.
Connect Google, Outlook & iCloud
https://www.calsync.support/learn/calsync/connect-calendar-accounts
Now the missing events. Work through these in order:
1. Check the calendar is on that planner. Calendars are attached per planner, not globally, so a planner built before you added a feed won't have it. Open the planner, look at its Calendar Feeds tab, and confirm every calendar you expect is listed there.
2. Check the time zone. On that same tab, set the planner Time Zone to your local zone. A wrong zone shifts everything and can push events onto the wrong day.
3. Check the year. Events outside the planner's year won't print.
4. Regenerate, then Push. Settings alone don't rebuild the PDF. Click Regenerate on the planner card, wait for the status dot to turn green, then Push.
5. Close the planner on the tablet before you push. If the planner is open on the Paper Pro, it keeps showing the page it already drew, so an updated file looks like nothing happened. Back to the home screen is enough.
One more thing worth ruling out: if the events that are missing all come from one particular calendar, tell me which provider it is and whether it's a work account, and I'll tell you what's likely blocking it. Work Microsoft accounts in particular can have publishing disabled by an admin.
Why are my calendar events showing at the wrong time?
That is almost always the planner's time zone setting rather than anything wrong with your calendar. CalSync converts every event into the time zone set on the planner, so if that is wrong, the whole day shifts.
1. Open the planner in CalSync.
2. Go to its Calendar Feeds tab.
3. Set the Time Zone to your local zone.
4. Click Regenerate, then Push to device.
One thing worth checking on the source side if the shift persists: Google Calendar has its own time zone under Settings and sharing, and that is what controls the ICS feed it hands out. If that is set to the wrong zone, fix it there, save, and regenerate the planner.
Adding a calendar and the settings around it are covered here:
Google Calendar
https://www.calsync.support/learn/calsync/google-calendar
If the times are still off after that, the in-app support form is the fastest route, the speech-bubble icon in the left sidebar labelled "Get Support". It is the only one that takes a screenshot, so a photo of the planner page next to your calendar settles it in a single message.
What does the power-button-style icon with the grey dot next to it mean?
That dot is the local connection indicator, not an error about your planner.
What our material documents is this: even when you are connected over reMarkable Cloud, CalSync still pings the tablet over a local SSH connection and shows a small red dot near the restart button when it cannot reach it that way. That is harmless if planners are actually arriving, because cloud delivery does not use the local connection at all.
I have to be straight with you though: a flashing orange dot specifically is not something our support material describes, so I do not want to guess at what distinguishes it from red. What I can tell you is how to check whether anything is genuinely wrong:
1. Open Settings and run Diagnose, then look at the "reMarkable Cloud" test. If that passes, your cloud path is fine.
2. Try Regenerate, then Push, and see whether the planner lands on the tablet.
If both of those work, the dot is cosmetic and I would ignore it. If the cloud test fails, that is a real connection problem and worth chasing.
Given you are also not seeing the calendar on the tablet yet, this is the point where a screenshot earns its keep. Use the support form inside CalSync, the speech-bubble icon in the left sidebar labelled "Get Support", and attach a photo of that dot and the planner screen. It is the only route that takes attachments, and it arrives with your licence, version and device already on it.
Connect reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable
Do you keep our previous chat if I navigate away?
You do not need to. Nothing here has to stay open, and you are not losing anything by closing it.
Here is the whole thing in one place so you can walk away with it:
Check: open your planner in CalSync, click the Calendar Feeds tab, and see whether your calendar is listed there. Settings does not count, it has to be on that tab.
If it is not there, add it on that tab, then click Regenerate and Push to device. That is almost certainly your fix.
If it is there, email support with your account email, your CalSync version, that you are on a reMarkable 2, and a screenshot of that tab. They can see your account and read the feed itself.
Come back whenever you like and tell me what the tab showed. A fresh chat is fine, just say it is the reMarkable 2 with an empty planner and the feed question, and we pick up from there.
Where do synced files appear on my computer?
I don't have a documented location for where Binder keeps its templates on your computer, so I won't guess at a folder path.
The one storage path I can give you with confidence is for generated planners. CalSync keeps a copy of the file it sent to your tablet here:
Documents/einkpads/devices/[device-id]/planners/[planner-id]/[planner-id].pdf
That's the exact PDF that went to the device, which makes it useful for checking whether a problem happened during generation or in how the tablet renders it.
For the Binder template files specifically, ask through the support form inside Binder (Help, then Contact Support). Lead with that one because you can attach a screenshot of what you're seeing in the app, and it arrives with your licence and version attached, so nobody has to ask. support@einkpads.com works if you'd rather write an email, and there's a contact form at www.einkpads.com if neither works for you.
Why aren't my tasks showing or updating?
Let's narrow it down, because "not syncing" splits two ways: tasks not appearing on the planner pages, or your pen marks not getting back to Todoist.
If tasks are not printing on the planner:
1. Check your version. Todoist arrived in CalSync 1.7.0, so if the Todoist button is missing, update from https://www.einkpads.io/download.
2. In Settings, under "Your todo lists," confirm Todoist is connected with your personal API token (Todoist Settings, Integrations, Developer).
3. Open the planner's Tasks tab and add Todoist as a task source, then route each project to Top Three or the Tasks section. A project set to off will not print anything.
4. Remember where tasks land: due date goes on that day's page, overdue moves to today with a struck copy left behind, undated lives on today. If you are looking at a page that is not today, that may be why it looks empty.
5. Regenerate, then Push.
If the tasks print but your pen marks are not reaching Todoist:
1. Close the planner on the tablet before you sync. Home screen is enough. Tablets upload fresh ink lazily while a document is open, and this is the most common cause by a long way.
2. Check your connection type. Pen write-back works today over reMarkable Cloud. Over a Direct USB or Wi-Fi connection it is arriving in 1.7.3, so until then connect over reMarkable Cloud if you want marks read back.
3. Worth knowing: a check always means complete, a dash pushes the due date to the next day, and an X on Todoist records on the planner only, since Todoist has no cancelled state.
Task Markup
https://www.calsync.support/learn/calsync/task-markup
If it still will not sync after that, use the in-app support form, the speech-bubble icon in the left sidebar labelled "Get Support." That one is worth using over email because you can attach a photo of the planner page, and it arrives with your licence, version and device already attached. A picture of the marked page usually settles this in one message.
What should I do if the suggested fix did not work?
Then that is a failure on our side, not yours. Twice through the form and emails as well should have got you an answer by now.
I have to be straight with you about what I can and cannot do: I have no access to accounts, orders or licence records, so I cannot look yours up or resend anything myself. A person has to do that.
The one route left that you have not tried is the contact form on the store, www.einkpads.com. It lands in a different place from the app form, which is worth something if the first two have gone quiet.
Two things to put in it that tend to get an order found quickly:
1. The name on the purchase and the approximate date, or the order number if you still have it.
2. A line saying you have already written twice and had no reply, with the dates. That flags it as a chase rather than a fresh question, and chases get handled differently.
If you sent the earlier emails and still have them in your sent folder, replying on top of one of those threads also keeps everything in one place rather than opening a fourth ticket.
And if there is something you were actually trying to get working when all this started, tell me what it is. I may be able to get you moving on that while the licence gets sorted.
How do I download the Apple Silicon version of Binder instead of the Intel version?
That is a known snag with the order email, and it is easier to fix than it looks. The email lists two Mac downloads on adjacent lines and they read almost identically, so the second one gets clicked by mistake.
Here are both, direct:
Apple Silicon (M1 / M2 / M3 / M4)
https://www.einkpads.io/api/binder/darwin/arm64/releases/latest
Intel Mac
https://www.einkpads.io/api/binder/darwin/x64/releases/latest
The Apple Silicon link is the one with "arm64" in it. Intel is "x64".
To confirm you got the right file, check the name in your Downloads folder before unzipping. It should be binder-pro-darwin-arm64-<version>.zip for Apple Silicon, and binder-pro-darwin-x64-<version>.zip for Intel.
If you are not certain which Mac you have, click the Apple menu, then About This Mac. If it says Chip with an Apple M name, you want Apple Silicon. If it says Processor with an Intel name, you want Intel.
You can also always grab the current builds from https://www.einkpads.io/download, which shows both Mac options side by side and is easier to click accurately than an email.
Why won't the downloaded Binder installer run?
That is the first-run welcome screen, and it is normal. The authorize step usually comes after you move past it, so start by clicking through whatever the welcome screen offers, a Continue or Get Started button.
If you land somewhere that never asks for a licence, tell me what buttons are on the welcome screen and what you see once you click through, and I will point you at the right place rather than guess at a menu name.
One thing worth checking while you are there: if the app shows a plan anywhere and it says Trial, that is expected until the licence is entered. Once you do enter it, close CalSync fully and reopen it, because it caches the plan locally.
Your licence key and the purchase email address are both in the order email that carried this download.
Download and activate CalSync
https://www.calsync.support/learn/calsync/download-and-activate
Why does the app keep opening the learning centre instead of the screen I want?
First, a correction from my last message: that "connect-calendar-accounts" link was wrong, it is not a real lesson. Sorry for sending you chasing it.
On your question, there is no URL for opening a planner. Planners live in the CalSync desktop app on your computer, so you open CalSync, go to Planners, and click the planner you want. The one exception is Pro and Business, where you can go to epcalsync.com in a browser, sign in with the one time code we email you, and open your planners there.
The lessons that actually cover this:
Create your first planner
https://www.calsync.support/learn/calsync/create-your-first-planner
Google Calendar
https://www.calsync.support/learn/calsync/google-calendar
Why do I get a server error when validating my licence?
That is usually the licence check being blocked on its way out, not a problem with the key itself. CalSync validates against api.keygen.sh, and security software, a VPN or a DNS filter will stop that call even though your browser works fine.
Work through these in order.
1. Confirm you are entering the key in CalSync and not Binder. They look similar in a search and people activate the wrong app more often than you would think.
2. Use the email address you purchased with, exactly as it appears in your order email, along with the License Key from that same email.
3. In your antivirus or security app, allow the CalSync app and add einkpads.io and api.keygen.sh as exceptions, then turn OFF HTTPS or web scanning for those domains. Allowing alone is not enough, the scanning has to be bypassed.
4. Disconnect any VPN, and if you use a DNS filter like Pi-hole, NextDNS or AdGuard, allowlist those two domains. A quick test: put the computer on your phone's hotspot and try activating again. If it works there, your normal network is the cause.
5. Check the computer's date, time and time zone are correct. A wrong clock breaks secure connections and produces exactly this kind of error.
6. Make sure you are on the current build. Older versions had activation bugs that are fixed now, and you can grab the latest at https://www.einkpads.io/download.
If it does go through but the features stay locked, click the EP logo in the top left corner to force a licence refresh, then quit and reopen the app.
Here is the walkthrough for downloading and activating:
Download and Activate
https://www.calsync.support/learn/calsync/download-and-activate
If none of that clears it, tell me your operating system and the exact wording of the server error, and I will take it from there.
Why does the app revert to the previous version after I install an update?
That is annoying, and it usually means the new build is installing somewhere other than the copy you are actually launching, rather than the update failing.
A few things to check, in order:
1. Quit CalSync completely (Quit, not just closing the window) before installing. An installer landing on a running app can leave the old copy in place.
2. Install from the direct links rather than the auto-updater, so you know exactly which build you got:
Apple Silicon (M1 / M2 / M3 / M4)
https://www.einkpads.io/api/calsync/darwin/arm64/releases/latest
Intel Mac
https://www.einkpads.io/api/calsync/darwin/x64/releases/latest
Windows
https://www.einkpads.io/api/calsync/win32/releases/latest
Linux
https://www.einkpads.io/api/calsync/linux/x64/releases/latest
3. On a Mac, make sure you drag the new app into /Applications and replace the existing one, then launch from Applications. If you are opening it from the Downloads folder or from a mounted disk image, you will keep running whatever build lives there.
4. On Windows, uninstall the existing CalSync first, then run the fresh installer, and launch from the Start menu rather than an old shortcut.
I do not have anything in our material that explains a build genuinely rolling itself back to 1.4.1, so if it still reports 1.4.1 after a clean install from those links, that needs a real look at your machine.
The fastest route for that is the in-app support form: the speech-bubble icon in the left sidebar, labelled "Get Support" when you hover it. Use that one because you can attach a screenshot of the version number, and it arrives with your licence, version and device already attached. You can also write to support@einkpads.com, or use the contact form at www.einkpads.com.
Downloading and activating, if it helps to see it done:
https://www.calsync.support/learn/calsync/download-and-activate
Why can't I reach the activation page on my Mac?
...security tool, allow the CalSync app itself and add einkpads.io and api.keygen.sh as exceptions. Allowing is not enough on its own, you also need to turn off HTTPS or web scanning for those two domains. That is the usual reason the browser works fine but CalSync sits there.
Also check your Mac's date, time and time zone are correct, since a wrong clock breaks the secure connection to the licence server.
So, three things back from you when you get a moment:
1. What buttons or options are on the Welcome screen.
2. What happens when you click the one that should move you forward.
3. Whether you run any antivirus, VPN or DNS filtering on that Mac.
With those I can tell you whether this is the installer, the network, or something on the account.
Download & Activate
https://www.calsync.support/learn/calsync/download-and-activate
Why won't the downloaded CalSync file open on my Mac?
Good, that is the piece we needed. Unzipping only unpacks the files, it does not install anything, which is exactly why nothing is showing up in the Start menu.
1. In File Explorer, open the unzipped CalSync folder in Downloads. Double click the folder itself to go inside it.
2. Look for a file with a .exe on the end and the CalSync icon. If your file extensions are hidden, use the Type column instead and look for Application.
3. Double click that file.
4. If Windows shows a blue "Windows protected your PC" box, click More info, then Run anyway. That is normal for a freshly downloaded installer.
5. Let it finish, then press the Windows key and type CalSync. It should now appear under Apps. Right click it and choose Pin to taskbar so you never have to hunt again.
6. Open it and, under "Authorize this computer," enter the email you purchased with and your licence key from your purchase email.
Once the app is open and authorized, the Connect screen is where you add your tablet, and I will walk you through that next.
Download and activate CalSync
https://www.calsync.support/learn/calsync/download-and-activate
If there is no .exe inside that folder, tell me what file names you do see and I will tell you which one to run.
Nothing happens when I try to use the app, what should I do?
That button works over a local connection to the tablet, so if you are connected through reMarkable Cloud it often has nothing to act on. Look at the small dot near that power button at the top: if it is red, there is no local connection, which is why nothing happens. On Cloud that red dot is normal and does not mean cloud delivery is broken.
Two things to do instead:
1. Restart the tablet by hand using its own power button, then look again under My files, eInkPads, Planners.
2. While it is rebooting, confirm the push really succeeded. Check the app says Connected at the top, and open the built file on your computer at Documents/einkpads/devices/[device-id]/planners/[planner-id]/[planner-id].pdf. If that PDF exists and looks right, generation is fine and this is purely a delivery or display problem.
Also worth doing: update CalSync if you have not recently. Several reMarkable Cloud delivery and caching bugs were fixed in later builds. https://www.einkpads.io/download
If the planner still is not on the tablet after a manual restart, this is the point to hand it to a person. Use the Get Support form in the app, the speech-bubble icon in the left sidebar. Attach a photo of your tablet's My files screen and a shot of CalSync's planner list. Those two pictures usually settle it in one message, and the form already carries your licence, version and device.
How do I allow CalSync through my firewall so my device responds on port 22?
That is normal, and it means the Privacy check was a dead end rather than a finding. macOS only lists an app under Files and Folders after that app has actually asked for access, so an app that has never tried to write there simply is not shown. There is no way to add it by hand from that screen.
So drop that thread. The thing that actually matters is what the planner card does.
1. Open CalSync and go to Planners.
2. Tell me what the status dot on the card says: amber "Waiting to be generated" or green "Ready to push".
3. Click Generate on the card itself, not Save on the settings, and watch the card for a few seconds. Note anything that changes, a spinner, an error, the dot changing colour, or genuinely nothing at all.
4. Also tell me your CalSync version, from the app.
If clicking Generate does nothing at all and no einkpads folder appears in Documents afterwards, that is a support case rather than a setting you can flip. Send them your account email, your macOS version, your CalSync version, and a screenshot of the planner list taken right after you click Generate.
How do I reset everything and start over from scratch?
Happy to help you reset, though it is worth knowing that "start over" can mean two quite different things in CalSync, and the wrong one costs you more work than you need.
What I can tell you confidently:
1. Planner setups. Everything about a planner, including its calendar feeds, lives in that planner setup in the app. Calendars are added per planner, so removing a planner takes its feeds with it. Rebuilding is Planners, then New Planner, and you set the name, year, device, type, theme and time format again.
2. Tablet connection. If the connection is what has gone wrong, you do not need to touch your planners at all. In Settings you can disconnect your reMarkable Cloud and reconnect with a fresh one-time code from my.remarkable.com. Codes expire quickly, so grab it and paste it straight in.
3. Generated files. The PDFs CalSync built are on your computer under Documents/einkpads/devices/[device-id]/planners/, and the copies already on your tablet stay where they are. Pushing a rebuilt planner updates the same file rather than duplicating it.
One caution if you are on Pro or Business: your planner setups sync across every computer on your account, so clearing them on one machine is not a local-only act.
I do not have a documented, safe path for wiping the whole account or licence state back to factory, and I would rather not guess at one. If that is what you are after, use the in-app support form: the speech-bubble icon in the left sidebar, labelled "Get Support" when you hover it. That is the best route because you can attach a screenshot, and it arrives with your licence, version and device already attached, so nobody has to ask. If you would rather write, support@einkpads.com works, or the contact form at www.einkpads.com.
If you tell me what went wrong in the first place, there may be a shorter fix than starting over.
Create Your First Planner
https://www.calsync.support/learn/calsync/create-your-first-planner
Connect reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable
Syncing and pushing
Why is my push not updating my tablet?
Annoying, but this one usually has a simple cause: the tablet won't redraw a document that's open on screen. The new file is there, it just keeps showing the page it already rendered.
Try this in order:
1. On the tablet, close the planner and go back to the home screen. Give it a few seconds.
2. In CalSync, click Regenerate on the planner card and wait for the status dot to go green, "Ready to push". If it sits amber at "Waiting to be generated", nothing was built and Push has nothing to send.
3. Click Push to device, then reopen the planner on the tablet.
4. If the file still looks old, use the Restart Tablet button in CalSync's left navigation, the one that looks like a power button. reMarkable does not always refresh until it has been restarted.
5. If you are on an older CalSync build, update it. Earlier versions had a device-side caching issue where the tablet kept showing the old page after a push. The current builds are at https://www.einkpads.io/download
One more thing worth checking while you are in there: confirm the planner's Calendar Feeds tab still lists your calendar, and that the file you are opening on the tablet is the one in eInkPads > Planners rather than an older copy sitting somewhere else.
Here is the walkthrough for the regenerate step:
Regenerating Your Planner
https://www.calsync.support/learn/calsync/regenerating-your-planner
If it is still stuck after the restart, use the Get Support form in CalSync, the speech-bubble icon in the left sidebar. It is the best route because you can attach a photo of the tablet screen and the CalSync card, and it arrives with your licence, version and device already attached. A photo settles this in one message. If you would rather write, support@einkpads.com works, or the contact form at www.einkpads.com.
Does my calendar regenerate and push automatically?
If the planner is generated already, the next step is just getting it to the tablet, and you have both options.
Manual push: on the planner card, click Push to device. Over reMarkable Cloud it lands in your chosen folder and the tablet picks it up on its next sync. Over Supernote Cloud the same, the Supernote downloads it next time it syncs. In Universal Mode CalSync only builds the file and you move it across yourself.
Automatic: go to Settings, then Calendar Settings, and turn on "Automatically push updated planners to your device." The "Frequency" dropdown only appears after that toggle is on. Basic is capped at every 24 hours. Faster intervals, 15 minutes through 12 hours, need Pro, Business or Vault.
Two things worth knowing:
1. The auto push toggle is hidden in Universal Mode, because there is no connected device to push to.
2. Close the planner on the tablet, the home screen is enough, before a sync. Tablets do not redraw a document that is open, so an open planner is the usual reason an update looks like it did not arrive.
To check whether it actually landed, open the planner on the tablet and look at today's page, or on reMarkable look under My files, eInkPads, Planners. If the folder does not show at all the first time, use the Restart Tablet button in CalSync, the power icon in the left menu.
Walkthrough for regenerating and pushing:
https://www.calsync.support/learn/calsync/regenerating-your-planner
How do I get my calendar onto my tablet?
Short version: you build a planner in CalSync on your computer, attach your calendar to it, then push it to the tablet.
1. Open CalSync and go to the Connect screen. Pick your device and how you want to connect. On a reMarkable the easiest route is reMarkable Cloud: open the Cloud tab, click "Get a one-time code," sign in at my.remarkable.com, paste the 8 character code in and click Connect. Supernote uses Wi-Fi and Cloud sign-in. Anything else, BOOX included, uses Universal Mode.
2. Go to Planners and click New Planner. On the General Settings tab set the Name, Year, Device, Type, Theme and Time format, watching the live preview.
3. Open that planner's Calendar Feeds tab and add your calendar. You can sign in directly to Google, Outlook, iCloud or CalDAV, or paste an ICS link. Set the planner Time Zone here too, since wrong times almost always trace back to that.
4. On the planner card click Generate. The status dot turns green and says "Ready to push."
5. Click Push to device. Over reMarkable Cloud the file lands in your chosen folder and the tablet picks it up on its next sync. If the folder does not appear the first time, use the Restart Tablet button in CalSync, the power icon in the left nav.
Then turn on auto push in Settings, Calendar Settings, so it keeps itself current.
Walkthroughs for the two steps people usually want to see done:
Create your first planner
https://www.calsync.support/learn/calsync/create-your-first-planner
Connect your reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable
Tell me which tablet you have and I can trim this down to just your path.
Does syncing still happen when my computer is off or the desktop app is closed?
Depends on whether you are syncing locally or through eP Cloud, so here is both.
Local sync (every plan)
1. CalSync has to be open and running on the computer. If the machine is asleep or the app is closed, nothing happens. That includes scheduled auto push, which only fires while the app is running.
2. The tablet needs to be awake enough to talk: on Wi-Fi for a cloud or Wi-Fi connection, or plugged in and connected for USB. It does not need to be unlocked or sitting on any particular screen.
3. The planner should be CLOSED on the tablet, back to the home screen is enough. This is the one that bites people. While a document is open the tablet uploads fresh ink lazily, so recent pen marks may not have been sent yet, and a pushed update will not redraw on screen until you close and reopen the document.
eP Cloud (Pro and Business)
Your computer can be asleep, closed, or in another country. You connect the calendar once from a planner's Sync tab and our servers do the fetching, rebuilding and delivery on a schedule. The tablet still needs to be on Wi-Fi to pull the file, and the planner still wants to be closed for the same two reasons above.
The habit that solves most "it didn't sync" reports: make your marks, close the planner, give the tablet a few seconds on Wi-Fi, then push.
eP Cloud Sync
https://www.calsync.support/learn/calsync/ep-cloud-sync
Why isn't my content syncing after installing the app on a second computer?
Straight answer: on Vault, no, the two laptops will not sync their planner setups. Cross-device Planner Sync is a Pro and Business feature. So you have two options.
Option 1, stay on Vault. Build the planner setup again on the second laptop with New Planner, same name, year, style and calendar feeds. It is manual work once. Worth knowing you will not end up with two planners on the tablet: when the second laptop pushes, it updates the same file already in your reMarkable cloud, so nothing is duplicated. What you would be maintaining is two copies of the setup, and any change you make on one laptop you have to make on the other by hand.
Option 2, add Pro. Then your planner setups, with their calendar feeds attached, sync between both laptops automatically. Start on the desktop, carry on with the laptop, nothing to move by hand. That is exactly the behaviour you are describing.
Two things about Pro that matter to you specifically:
1. Pro does not replace Vault. It sits on top of it. If you cancel Pro later, your lifetime Vault licence is still there.
2. One Pro subscription covers 5 computers, not one per machine. You do not buy it twice.
Pro also includes eP Cloud, where our servers fetch your calendars and deliver the planner on a schedule with both laptops closed, which makes the question of "which laptop am I on" mostly disappear.
You upgrade from inside CalSync, not on either website. The plan comparison is at https://www.einkpads.io/pro if you want to read what is included and what it costs before deciding.
Learning Center: eP Cloud Sync
https://www.calsync.support/learn/calsync/ep-cloud-sync
Where do synced files appear on my tablet?
That is almost always the tablet not refreshing its file list, not a failed sync. reMarkable does not always show a newly created folder until the device has been restarted once.
1. In CalSync, click the Restart Tablet button in the left navigation (the power button icon).
2. When the tablet comes back, look under My files, then eInkPads, then Planners.
If the folder is there but the planner pages are blank, the calendar is probably not attached to that specific planner. Calendars are added per planner, so open that planner's Calendar Feeds tab, confirm the calendar is listed, check the Time Zone, then click Regenerate and Push.
One more thing worth checking: there is also a copy on your computer at Documents/einkpads/devices/[device-id]/planners/[planner-id]/[planner-id].pdf. If that file looks right, the problem is on the tablet side rather than in generation.
Connect reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable
If it still is not showing after a restart, use the support form inside CalSync, the speech-bubble icon in the left sidebar labelled "Get Support". That is the best route because you can attach a photo of the tablet screen, and it arrives with your licence, version and device already attached. A picture of what you are seeing settles this in one message. If you would rather write an email, support@einkpads.com works too, or there is a contact form at www.einkpads.com.
Why is my calendar stuck in "waiting to be generated" so nothing pushes to my tablet?
It means the PDF has not been built yet. Saving a planner's settings does not generate it, that is a separate step, and the Push button stays greyed out until a generate finishes.
The status dot on the planner card tells you where you are:
1. Amber, "Waiting to be generated" means no PDF exists yet, so there is nothing to send.
2. Green, "Ready to push" means the PDF is built and you can send it to your tablet.
So click Generate on the planner card itself. When the dot turns green, Push becomes available.
If you click Generate and it stays amber, note any error that appears and make sure you are on the current build, since older versions had generation problems that are fixed now. Latest is at https://www.einkpads.io/download.
Worth watching someone do the whole first run through:
Create your first planner
https://www.calsync.support/learn/calsync/create-your-first-planner
Do handwritten marks I make on my planner sync back to the app?
Short answer: it does not work in that direction. CalSync only ever reads your calendar. It never creates, edits or deletes an event, and never writes anything back to Google. So appointments you handwrite on the tablet stay as ink on the page, and Google will not see them.
The flow is one way: you add the event in Google Calendar, CalSync rebuilds the planner, and the event appears on the right day page on your tablet.
1. In the planner's Calendar Feeds tab, connect your Google calendar.
2. Add or change events in Google Calendar as normal.
3. Click Regenerate, then Push to device, or turn on scheduled auto push in Settings so it updates on its own.
Your handwriting survives those updates, so anything you have written stays put when the pages are refreshed.
One thing that does write back, in case it is what you are actually after: tasks. With Task Markup, a check or dash drawn next to a task on the page updates the task in Todoist, Microsoft To Do, Google Tasks or a CalDAV list at the next sync. That is tasks only, not calendar appointments.
Connect Google, Outlook & iCloud
https://www.calsync.support/learn/calsync/connect-calendar-accounts
Task Markup
https://www.calsync.support/learn/calsync/task-markup
What mode do the desktop app and tablet need to be in for syncing to work?
I think you are asking what needs to be on or running for Pro syncing to work. Here is the state each piece has to be in.
YOUR PC: off, asleep, closed, it does not matter. That is the point of eP Cloud on Pro. Once you have connected a calendar from a planner's Sync tab, our servers do the fetching, rebuilding and delivery on a schedule.
CALSYNC THE APP: does not need to be open for cloud delivery. You only need it running for the non-cloud route, where the desktop app fetches your calendars itself and pushes to the tablet while it is open.
YOUR TABLET: needs to be on Wi-Fi and signed in to its own cloud account, because that is how the file arrives. reMarkable Cloud and Supernote Cloud go through your account with those companies, not ours. If you are on USB, direct Wi-Fi or BooxDrop instead, that stays on your own network and your computer has to be awake for it. Universal Mode just builds the file and leaves the transfer to you.
One habit worth keeping: close the planner on the tablet, back to the home screen, before a sync. Tablets upload fresh ink lazily while a document is open, and an open planner is the usual reason an update does not redraw or a pen mark does not come back.
eP Cloud Sync
https://www.calsync.support/learn/calsync/ep-cloud-sync
If you meant something else by status, say which screen you are looking at and I will be more specific.
Why aren't my Outlook tasks and flagged emails updating?
Sorry, that one is fiddly. Let me split it, because "not syncing" usually means one of two different things.
If your Outlook tasks are not appearing on the planner pages:
1. Check you are on CalSync 1.7.1 or later. Microsoft To Do support arrived in 1.7.1, so older builds have no button for it. Update from einkpads.io if needed.
2. In Settings, under "Your todo lists," confirm Microsoft To Do is connected and signed in.
3. Open the planner's Tasks tab and add Microsoft To Do as a task source, then route each list to Top Three, the Tasks section, or off. A list left off will not print anything.
4. Regenerate and Push.
Remember where tasks land: a task prints on its due date's page, an overdue one moves to today with a struck copy left on the original day, an undated one lives on today, and a completed one prints checked on the day it was completed.
If your pen marks are not coming back:
1. Close the planner on the tablet before you sync. Home screen is enough. Tablets upload fresh ink lazily while a document is open, so an open planner is the single most common reason a checkmark "only syncs sometimes."
2. On reMarkable, pen write-back works over reMarkable Cloud today. Over a Direct USB or Wi-Fi connection it is arriving in 1.7.3, so until then connect over Cloud if you want marks read back. On Supernote and BOOX, write-back is not supported yet.
3. Check the mark matches a real state. A check always completes. A dash pushes the due date to the next day. On Microsoft To Do a dot sets In Progress and a circle sets Waiting On Others. Anything else records on the planner only.
Also worth knowing: tasks in an Outlook calendar feed are not the same thing as Microsoft To Do. Task Markup reads To Do, not published calendar events.
Task Markup walkthrough, with audio:
https://www.calsync.support/learn/calsync/task-markup
If it still misbehaves after that, use the speech-bubble "Get Support" icon in the CalSync sidebar. It is the only route that takes a screenshot, and a photo of the planner page with your marks on it settles this in one message. Otherwise support@einkpads.com works, or the contact form at www.einkpads.com.
Can I sync to more than one tablet?
Two different things could be behind that question, so here is both.
One calendar showing on more than one tablet
Calendars are attached per planner, not globally. Open the planner, go to its Calendar Feeds tab, add the calendar there, set the planner Time Zone, then Regenerate and Push. If you want that same calendar on a second tablet, build a planner for that device too and add the same calendar feed to it. There is no limit on how many tablets you own.
Adding a calendar feed:
https://www.calsync.support/learn/calsync/google-calendar
One calendar setup shared between your computers
That is cross-device Planner Sync, and it is Pro and Business only. Your planner setups, with their calendar feeds attached, sync between every computer signed in to the same account. Install CalSync on the second computer, activate it with the same license and email, and the planners pull across when you open the planner list. You can also click the Planner Sync button, the cloud icon at the top right of the list. One subscription covers 5 computers on Pro, 10 on Business, so you do not buy it twice.
On Vault, Ad Hoc or Basic you will see a gold dashed "Sync across devices (PRO)" button instead. Those plans still get scheduled auto push, just not the cross-computer sync.
If what you actually want is your planner refreshing without your computer being on, that is eP Cloud, part of Pro and Business. You connect the calendar once from a planner's Sync tab and our servers do the fetching and delivery.
https://www.calsync.support/learn/calsync/ep-cloud-sync
Tell me which of the three you meant and which plan you are on, and I will narrow it down.
Does syncing work when my tablet is asleep or the folio cover is closed?
Quite likely, yes, though I want to be straight about which half I can confirm.
The part I can confirm: eP Cloud delivers to your reMarkable or Supernote cloud account on its schedule whether or not the tablet is awake. That side keeps working. The tablet then has to pull the file down on its own next sync, and that needs it awake and on Wi-Fi. A tablet sitting closed and asleep all weekend will not have done that, so the planner would be waiting in the cloud rather than lost.
The part I will not guess at: exactly how often your model wakes itself to sync while the cover is shut. That is the tablet's own behavior and it varies by model and firmware, so I do not want to state a rule you would then plan around.
What to do now:
1. Open the cover, unlock it, and leave it on Wi-Fi for a minute or two. The planner should come down on its own.
2. If it does not, check epcalsync.com. Sign in with the one-time code and open the planner. It shows when each planner was last delivered and the reason if a delivery failed, so you can tell in one look whether the problem was our delivery or the tablet not collecting.
3. If the delivery itself failed, push a fresh copy from that same page.
One thing worth ruling out while you are there: if the planner was left open on the tablet screen rather than closed to the home screen, the tablet will often keep showing the old rendered page even after the new file arrives. Close it back to home, then reopen.
If the page shows deliveries went out fine and the tablet still has nothing after a few minutes on Wi-Fi, that one is worth a ticket. Use the speech-bubble icon in CalSync's left sidebar, "Get Support" when you hover it, because you can attach a photo of the tablet screen and it arrives with your licence, version and device already on it. There is also support@einkpads.com if you would rather write, or the contact form at www.einkpads.com.
What is the difference between sync and regenerate?
Regenerate rebuilds the planner PDF on your computer. It pulls the latest events from the calendars attached to that planner, applies whatever settings the planner currently has (style, theme, year, time zone, task sources), and writes a fresh file. It does not send anything to the tablet on its own. That is the separate Push step.
A few things worth knowing:
1. Saving planner settings does not build the PDF. Until a generate has finished, the planner card sits amber at "Waiting to be generated" and Push stays greyed out. Once it turns green, "Ready to push," you can send it.
2. Regenerating does not erase your handwriting. When the updated planner lands on the tablet, CalSync swaps the underlying pages and your ink and pinned pages stay put.
3. If events look wrong or missing, Regenerate is the fix after you have corrected the feed or the time zone. New calendar data only reaches the tablet through a regenerate plus a push.
4. The copy on your computer lives in Documents/einkpads/devices/[device-id]/planners/[planner-id]/[planner-id].pdf, which is handy for checking what was actually built.
Regenerating Your Planner
https://www.calsync.support/learn/calsync/regenerating-your-planner
One correction to my last message: I gave you a Learning Center link for eP Cloud that I should not have, it is not one I can verify. The plan comparison at www.einkpads.io/pro is the reliable place for what eP Cloud covers. Sorry about that.
Do tasks I check off in my planner sync back to Outlook, and when?
Two directions here, and they both happen at sync time rather than continuously.
One small correction first: task marks never go to your calendar. CalSync only ever reads calendars, it never writes to them. Pen marks act on your to-do platform instead (Todoist, Microsoft To Do, Google Tasks or CalDAV Tasks).
How the timing works:
1. Marks you make with the pen are read the next time a sync runs. That is either when you click Regenerate and Push yourself, or when a scheduled auto push fires.
2. Changes you make in the task app itself flow the other way and appear on the next generated planner, same schedule.
3. Scheduled auto push lives in Settings, Calendar Settings, under "Automatically push updated planners to your device," with a Frequency dropdown. Basic is capped at every 24 hours. Pro unlocks 15 minutes, 30 minutes, hourly, 6 hours and 12 hours. On Pro, eP Cloud can run that schedule server side with your computer off.
The habit that decides whether it works: close the planner on the tablet, the home screen is enough, before you sync. Tablets upload fresh ink lazily while a document is open, so an open planner is the usual reason a checkmark "only syncs sometimes." Give it a few seconds on Wi-Fi, then sync.
Each mark is acted on at most once, and erasing a mark before syncing cancels it, so nothing doubles up.
One thing worth checking on your setup: pen write-back needs CalSync to read handwriting back off the tablet. On reMarkable over reMarkable Cloud it works today. Over a direct USB or Wi-Fi connection it arrives in CalSync 1.7.3. Supernote and BOOX cannot send marks back yet, so on those you tick tasks off in the task app.
Task Markup
https://www.calsync.support/learn/calsync/task-markup
Getting started
Where do I find CalSync on my computer after installing it?
CalSync is a desktop app, so it lives on your computer, not on the tablet. Download it from www.einkpads.io, or use the direct links below, which always give you the current version:
Apple Silicon (M1 / M2 / M3 / M4)
https://www.einkpads.io/api/calsync/darwin/arm64/releases/latest
Intel Mac
https://www.einkpads.io/api/calsync/darwin/x64/releases/latest
Windows
https://www.einkpads.io/api/calsync/win32/releases/latest
Linux
https://www.einkpads.io/api/calsync/linux/x64/releases/latest
Not sure which Mac you have: Apple menu, then About This Mac. If it says Chip with an Apple M name, take the Apple Silicon one. If it says Processor with an Intel name, take the Intel one.
If you have not bought a licence yet, purchases happen at www.einkpads.com. If you already have one, install the app, open it, and under "Authorize this computer" enter the email you bought with and your licence key, both of which are in your purchase email.
Download and activate walkthrough
https://www.calsync.support/learn/calsync/download-and-activate
Once it is activated, connect the reMarkable from the Connect screen:
https://www.calsync.support/learn/calsync/connect-remarkable
What is the current version of CalSync?
You are right, and I was wrong to say otherwise. If the download page lists v1.7.2, then you are already on the current build and there is nothing to update. Sorry for sending you to check something I should not have assumed.
So that rules out the last easy explanation. You are on the newest version, all three files came out of the same calendar app by the same export route, your local and planner zones are correct, and two feeds still land two hours off while the third is right. There is nothing left on your side to adjust.
Send it to support as a bug against 1.7.2, with:
1. The three .ics files attached, if you can.
2. The DTSTART and DTEND lines from one wrong event and one correct event, so the Z form and any TZID are visible side by side.
3. What each of those shows on the planner page, and what it should show.
4. Your planner's Time Zone setting and your local zone.
5. A note that all three were exported the same way from Apple Calendar, and that only the Microsoft-sourced one renders correctly.
That last point is the one that will get it reproduced quickly. It tells them the problem tracks with the event's original format rather than anything about your setup.
What is CalSync?
Happy to help, though I need a bit more to go on. "How to CalSync" could mean a few different things, so here is the short version of the whole arc, and tell me which step you are stuck on.
1. Install and activate. Download CalSync, open it, and under "Authorize this computer" enter the email you bought with and your licence key.
2. Connect your tablet. On the Connect screen pick your device first, then the connection method. For reMarkable the easiest is reMarkable Cloud, which is a one-time code and no cables. Supernote uses Wi-Fi and Cloud sign-in. BOOX and anything else uses Universal Mode.
3. Create a planner. Go to Planners, click New Planner, set the name, year, device, type, theme and time format on the General Settings tab.
4. Add your calendars. Open that planner's Calendar Feeds tab and connect Google, Outlook, iCloud or CalDAV, or paste an ICS link. Calendars are added per planner. Set the planner Time Zone while you are there.
5. Generate, then push. On the planner card click Generate, wait for the status dot to turn green, then Push to device. Saving alone does not build the PDF.
Getting set up end to end:
https://www.calsync.support/learn/calsync/download-and-activate
Your first planner:
https://www.calsync.support/learn/calsync/create-your-first-planner
Tell me which tablet you have and where you are in that list and I will get more specific.
Is there a mobile app?
Short answer: no. CalSync is a desktop app, and the builds we ship are macOS, Windows and Linux only. There is no iPad version, so the initial setup (creating a planner, adding calendar feeds, connecting the tablet) has to happen on a computer.
Once that is done, an iPad becomes more useful. On Pro or Business you can go to epcalsync.com in Safari on the iPad, sign in with a one-time code we email you, and from there open a planner, push a fresh copy to your reMarkable, or connect a calendar account. That is eP Cloud doing the work on our servers, so your computer can be closed. On Vault, Ad Hoc or Basic you can still sign in, but you will see a note that planner sync is a Pro feature rather than your planner list.
So: borrow a Mac or PC once to get set up, then the iPad can handle the day to day if you are on Pro.
For the reMarkable side of the setup, the easiest route is reMarkable Cloud, a one-time code, no cable and no Developer Mode.
Connect your reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable
What is the difference between CalSync and Binder?
Two different jobs, and it's easy to mix them up because they both live on your computer and both talk to your tablet.
CalSync builds a planner. It reads your calendars (Google, Outlook, iCloud, CalDAV or a published .ics link), turns them into a navigable PDF planner with tap-to-jump navigation, and pushes that file to your tablet. You use it to see your year, your weeks and your days on the device, and with Task Markup it can print your to-do list on the pages too.
Binder installs templates, covers and sleep screens onto an e-ink tablet. It is not a calendar tool. It puts PNG templates onto a reMarkable so they show up natively in the template picker when you create or edit a notebook.
The short version: CalSync is for calendars and planners, Binder is for the templates behind your notebook pages. Plenty of people run both, they don't overlap.
One thing worth knowing if you're looking at Binder: templates are PNG files and need Binder to install them, but PDF planners and documents do not. Those go across with reMarkable's own app.
Both are on www.einkpads.io if you want to download and compare, and purchases happen at www.einkpads.com.
How do I download and install updates?
CalSync has a built-in updater, so most of the time it handles itself: it downloads and installs new versions in the background, and you pick them up the next time you fully close and reopen the app. That last part matters, a restart is what actually lands the update.
If you want to be certain you are current, reinstall over the top with the latest build. It keeps your planners and your activation, and the links below always point at the newest release.
CalSync
Apple Silicon (M1 / M2 / M3 / M4): https://www.einkpads.io/api/calsync/darwin/arm64/releases/latest
Intel Mac: https://www.einkpads.io/api/calsync/darwin/x64/releases/latest
Windows: https://www.einkpads.io/api/calsync/win32/releases/latest
Linux: https://www.einkpads.io/api/calsync/linux/x64/releases/latest
Binder
Apple Silicon: https://www.einkpads.io/api/binder/darwin/arm64/releases/latest
Intel Mac: https://www.einkpads.io/api/binder/darwin/x64/releases/latest
Windows: https://www.einkpads.io/api/binder/win32/releases/latest
Once it is installed, open the app and check the version shown, then confirm your license still reads correctly on the activation screen.
Download and Activate CalSync
https://www.calsync.support/learn/calsync/download-and-activate
If you were chasing a specific problem with the update, tell me what it was doing and I will tell you whether the newest build fixes it.
Can I open the learning centre in a separate tab without leaving the app?
A few practical ways to keep the steps in front of you while you work in CalSync:
1. Copy the steps out of this chat and paste them somewhere that stays visible: a notes app, a text file, or a browser tab you can flip to. Then resize the CalSync window so it sits beside it rather than fullscreen.
2. Print the steps, or save them as a PDF, if you would rather not juggle windows. On Windows that is Ctrl and P, on a Mac Command and P, then Save as PDF.
3. On a Mac you can also use Mission Control or split view to have CalSync on one side and the steps on the other. On Windows drag CalSync to one edge of the screen for snap layout, then put the steps in the other half.
If you are on macOS or Windows and want the exact split-screen keystrokes, tell me which one and I will give you those.
Worth saying: this chat itself does not persist as a saved document on your account, so if you want these steps later, copy or print them now.
What AI are you?
I am Penny, the support assistant for eInkPads. I am an AI, not a person, and I am not going to get into the technical details of what is running underneath.
If there is something about CalSync, Binder or your tablet you want sorted out, that I can help with. What are you working on?
Is the app available in other languages such as Spanish?
Claro, seguimos en español.
Cuéntame qué necesitas y te ayudo: en qué tableta estás (reMarkable, Supernote, BOOX u otra), qué producto usas (CalSync, Binder) y qué está pasando exactamente.
Un detalle útil de antemano: las lecciones del Learning Center están en inglés, pero puedo explicarte los pasos en español sin problema.
How do I use the setup wizard to download and activate the software?
Activation covers a few different failures, so here is the short triage while you get the wording to me.
1. Check you are in CalSync and not Binder. They install side by side and a search can launch the wrong one.
2. Use the email you purchased with and the License Key from that same purchase email, in the Authorize this computer panel.
3. If the key validates but everything stays locked, click the EP logo in the upper left corner to force a refresh, then quit CalSync fully and reopen it.
4. If it says the network is blocked or it cannot reach the server, that is usually security software or a VPN. Allow the CalSync app and add einkpads.io and api.keygen.sh as exceptions, and turn off HTTPS or web scanning for those two. Allowing alone is not enough, which is why the browser works and the app does not.
5. If it says you have too many devices, that is your plan's computer limit. Vault and Ad Hoc get 2, Pro 5, Business 10. Remove a machine you no longer use, or ask support to adjust it.
Here is someone walking through download and activation end to end.
Download and Activate
https://www.calsync.support/learn/calsync/download-and-activate
If none of that clears it, reply to your purchase email with the screenshot and the exact message. Licence and account corrections have to be made by a person on our side.
What's new in the latest version?
I do not have release notes for 1.7.2 in front of me, so I would be guessing if I listed anything, and I would rather not.
What I can tell you for certain about the versions just before it:
1. 1.7.0 added Task Markup with Todoist.
2. 1.7.1 added Microsoft To Do, Google Tasks and CalDAV Tasks, and fixed the bug where the Google, Outlook and iCloud connect buttons wrongly showed a PRO badge on non-Pro paid plans.
For what actually shipped in 1.7.2, check the download and release page at www.einkpads.io, or let the built-in updater pull it and I can help with anything that looks different once you are on it.
Can you show me my previous question?
There is nothing above this on my end. This is the first message in our conversation, so I have no earlier context to look back at, only what you just told me about the Chromebook.
Tell me what you were working on and I will pick it back up. Useful things to include: which product you are using, CalSync or Binder, which tablet you have, and what you were trying to get done.
If you were partway through something with a human on the support side, that thread lives in the ticket rather than here. The in-app support form is the best place to continue it, since it arrives with your licence, version and device attached and you can add a screenshot. It is the speech-bubble icon in the left sidebar, labelled "Get Support" when you hover it.
Planners and layouts
Can CalSync show my Todoist tasks in my planner and let me check them off with the pen?
Task Markup is the feature you want, and it is included on every paid plan. Two parts: connect the platform, then tell the planner what to print.
1. Open Settings and find the "Your todo lists" section. Connect your platform there. Todoist uses a personal API token, which you get from Todoist Settings under Integrations, Developer. Microsoft To Do and Google Tasks use a normal sign-in. CalDAV Tasks takes a server, username and app password, and works with Fastmail, Nextcloud, Synology and Zoho.
2. Open your planner and go to its Tasks tab.
3. Add the platform as a task source.
4. Route each project or list to Top Three, the Tasks section, or off. You can feed one planner from more than one platform.
5. Regenerate the planner and push it to your tablet.
Where tasks land: a task with a due date prints on that day's page, an overdue task moves to today with a struck copy left on the original day, an undated task lives on today, and a completed task prints checked on the day it was finished.
Once they are on the page, your pen works on them. A check always means complete, on every platform. A dash pushes the due date to the next day. On Microsoft To Do a dot sets In Progress and a circle sets Waiting On Others. On CalDAV an X becomes a real cancelled state. CalSync never deletes anything on any platform.
One habit that matters: close the planner on the tablet, the home screen is enough, before you sync. Tablets upload fresh ink lazily while a document is open, and that is the usual reason a checkmark seems not to have registered.
Two things worth knowing. Apple Reminders is not supported, since Apple moved it to CloudKit with no public API. And if you do not see buttons for Microsoft To Do, Google Tasks or CalDAV, update CalSync from einkpads.io, they arrived in 1.7.1.
There is a walkthrough with audio that shows the whole setup:
Task Markup
https://www.calsync.support/learn/calsync/task-markup
What options are available for task lists?
Task Markup prints your to-do list onto the planner pages, and your pen marks act on those tasks at the next sync. It is included on every paid plan, and the free trial keeps the sample calendar only.
Connecting your list:
1. Open Settings and find the "Your todo lists" section.
2. Todoist uses a personal API token, which you get from Todoist Settings under Integrations, Developer.
3. Microsoft To Do and Google Tasks use a normal sign-in. Google's consent page currently shows a verification notice while they finish reviewing the Tasks permission, so click Advanced, then Continue. That is expected.
4. CalDAV Tasks takes a server, username and app password, and works with Fastmail, Nextcloud, Synology and Zoho.
Putting them on a planner:
1. Open that planner's Tasks tab.
2. Add the platform as a task source.
3. Route each project or list to Top Three, the Tasks section, or off. More than one platform can feed the same planner.
What the pen marks mean:
A check always means complete, on every platform. A dash moves the due date to the next day. On Microsoft To Do a dot sets In Progress and a circle sets Waiting On Others. On CalDAV an X becomes a real cancelled state. Where a platform has no equivalent, for example an X on Todoist or Google Tasks, the mark records on the planner only. CalSync never deletes anything on any platform.
Where tasks print: on the day their dates call for. A due task on its due date, an overdue task on today with a struck copy left on the original day, an undated task on today, and a completed task printed checked on the day it was finished.
One habit matters more than any setting: close the planner on the tablet, the home screen is enough, before you sync. Tablets upload fresh ink lazily while a document is open, so an open planner is the usual reason a checkmark did not come through.
Two limits worth knowing. Apple Reminders is not supported, because Apple moved it to CloudKit and there is no public API. And pen write-back needs reMarkable over reMarkable Cloud today, with Direct USB or Wi-Fi arriving in 1.7.3. Supernote and BOOX deliver planners fine but cannot read handwriting back yet.
If the task buttons are missing, update CalSync. Todoist came in 1.7.0, the rest in 1.7.1.
Task Markup
https://www.calsync.support/learn/calsync/task-markup
What does the QR code in the planner do?
That changes the picture, thank you. Summary pages are their own thing in CalSync, separate from the planner's day and week pages, and they are included without limit on every paid plan. The trial is the only thing that caps them.
What I cannot confirm from my material is what a note-taking summary page is meant to render, whether that is ruled lines, a blank writing area or something else. I would rather say that than invent a page layout for you.
Here is the walkthrough for summary pages, which shows how they are added and what comes out:
Summary Pages
https://www.calsync.support/learn/calsync/summary-pages
Two practical checks while you are in there:
1. A summary page you have added only appears after a fresh build. Click Regenerate on the planner card, wait for the status dot to go green, then Push to device. Saving the setting alone does not rebuild the PDF.
2. If the page comes out and it is genuinely empty, that is worth reporting. Use Help, then Contact Support inside the app, because it sends a screenshot of the generated page along with your version and plan. A picture of the blank page is the fastest way to get a straight answer on whether it is a bug or working as designed.
How do I set the times shown in my calendar?
Depends what you mean by "view", so let me cover the likely one and check.
If you mean the layout of the planner itself, that is a CalSync setting, not a tablet setting. Open Planners, click the planner, and on the General Settings tab change the Type and Theme. The live preview shows what you are getting. Then click Regenerate on the planner card and Push to device.
If you mean something on the tablet's own screen rather than the planner document, tell me what you are looking at and I will point you at the right place. The reMarkable Paper Pro Move's own interface settings are reMarkable's, not ours.
Creating and configuring a planner, start to finish:
https://www.calsync.support/learn/calsync/create-your-first-planner
Planner styles and layouts:
https://www.calsync.support/learn/calsync/planner-styles
How do I view a future year such as 2027 in my planner?
Fair enough, my mistake, scratch that theory. If the planner year and the event date both sit in 2026, the year is not the problem.
At this point the useful thing is to find out which half is failing: the building of the file, or the delivery of it. Two ways to do that, pick whichever is easier.
The quick one: build a fresh test planner. Planners, New Planner, name it Test, year 2026, then on its Calendar Feeds tab add your Apple calendar and set Europe/Amsterdam. Generate it, wait for the status dot on the card to turn green and say Ready to push, then Push. If the test planner has events and the original does not, the original planner's setup is at fault and we rebuild it. If the test is blank too, the feed is returning nothing useful and the problem is upstream of the tablet.
The other one: open the generated PDF on the Mac rather than the tablet. Instead of hunting in Finder, in CalSync note the planner and use the path Documents/einkpads/devices/[device-id]/planners/[planner-id]/[planner-id].pdf, or paste that folder path into Finder with Go, then Go to Folder. If the PDF is blank on the Mac, delivery is fine and generation is the issue. If it has your events, the file on the tablet is the wrong or stale copy.
One thing I should flag on the iCloud side. Signing in there needs an app-specific password created at account.apple.com, not your normal Apple ID password. If a regular password was used, the connection can look accepted and still bring back nothing.
Do the test planner, tell me whether it is blank as well, and if it is, I will hand this to support with your account email and everything you have already given me, because at that point it is not something you should be debugging further.
How do I get a planner onto my tablet?
Straightforward on a reMarkable 2, and you do not need Developer Mode for it.
1. Open CalSync and go to the Connect screen. Pick reMarkable, then open the Cloud tab.
2. Click "Get a one-time code." That opens my.remarkable.com, where you sign in and get an 8 character code.
3. Paste the code into CalSync and click Connect. The top of the app should then say Connected.
4. Go to Planners and click New Planner. On the General Settings tab set the Name, Year, Device, Type, Theme and Time format, watching the live preview.
5. Open the Calendar Feeds tab and add your calendar, and set the planner Time Zone while you are there. Calendars are attached per planner, so this step is what keeps the pages from coming out empty.
6. On the planner card click Generate. The status dot goes from amber "Waiting to be generated" to green "Ready to push." Push stays greyed out until that finishes.
7. Click Push to device. The planner lands in eInkPads > Planners under My files, and your tablet picks it up on its next sync.
If the folder does not appear the first time, click the Restart Tablet button in CalSync's left menu, the one shaped like a power button. reMarkable often will not show a brand new folder until the device has restarted once.
Connect reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable
Create Your First Planner
https://www.calsync.support/learn/calsync/create-your-first-planner
How do I navigate back from a task page to the calendar in my planner?
From the tasks page the reliable move is the Today button, if that page carries one. Tap it and you land on the current day's page, which puts you back in the calendar flow, and from a day page the month and year links take you up a level.
What I cannot tell you honestly is whether your particular planner style prints a dedicated back link on the checklist page itself. That varies by planner type and theme, and I do not want to send you tapping at a spot that has nothing under it.
Two practical fallbacks in the meantime:
1. Use the reMarkable page thumbnail view, the pages icon at the top of the open document, and scroll back to the month or day page you want.
2. Favourite or pin the month page you use most, so it is one tap from the document menu.
If you can send a photo of the checklist page you are looking at, someone can tell you exactly which marks on that page are tappable. Use the Get Support form in the app, the speech-bubble icon in the left sidebar. It is the only route that takes screenshots, and it arrives with your planner style, version and device already attached.
Where do I choose where a task list appears in my planner?
That section is part of Task Markup, and it only appears from the versions that shipped it, so an older build simply will not show it. Todoist arrived in CalSync 1.7.0, and Microsoft To Do, Google Tasks and CalDAV Tasks came in 1.7.1.
Update the app and it should be there:
1. CalSync has a built-in updater, so let it update, or grab the current build directly.
2. Apple Silicon: https://www.einkpads.io/api/calsync/darwin/arm64/releases/latest
3. Intel Mac: https://www.einkpads.io/api/calsync/darwin/x64/releases/latest
4. Windows: https://www.einkpads.io/api/calsync/win32/releases/latest
5. Linux: https://www.einkpads.io/api/calsync/linux/x64/releases/latest
6. Reopen CalSync, go to Settings, and look for "Your todo lists."
Worth knowing: Task Markup is included on every paid plan, so this is not a plan limitation. Only the free trial keeps you on the sample calendar.
Once you see the section, you connect your platform there (Todoist uses a personal API token, Microsoft and Google use a normal sign-in, CalDAV takes a server, username and app password), then open the planner's Tasks tab to route each list.
There is also a Task Markup walkthrough with audio in the Learning Center, worth watching before you set it up.
If the section still is not there after updating, send a screenshot of your Settings screen through Help, then Contact Support in the app. That route takes attachments and arrives with your version and licence already attached, so a photo settles it in one message. If you would rather email, support@einkpads.com works, and there is a contact form at www.einkpads.com.
Where do I find the Task tab in the app?
The Tasks tab is not on the tablet at all, it lives in the CalSync desktop app. The tablet only ever shows the finished planner.
1. Open CalSync on your computer and go to Settings, then the "Your todo lists" section, and connect your task platform there (Todoist uses a personal API token, Microsoft To Do and Google Tasks use a normal sign-in, CalDAV takes server, username and app password).
2. Go to Planners and open the planner you want.
3. Click its Tasks tab, add the platform as a task source, then route each project or list to Top Three, the Tasks section, or off.
4. Regenerate and Push, and the tasks print on the day pages their dates call for.
If you do not see Microsoft To Do, Google Tasks or CalDAV buttons, update CalSync from einkpads.io. Those arrived in 1.7.1, Todoist in 1.7.0.
One caveat I want to be straight about: our support material covers reMarkable 2 and the Paper Pro line, and I do not have anything on the original reMarkable 1, so I cannot promise how it behaves, particularly for reading your pen marks back off the tablet. What I can tell you is that pen write-back on reMarkable works over reMarkable Cloud, and over a Direct USB or Wi-Fi connection it arrives in CalSync 1.7.3.
Task Markup
https://www.calsync.support/learn/calsync/task-markup
If you want a definite answer for the reMarkable 1 specifically, use the in-app support form, the speech-bubble icon in the left sidebar labelled "Get Support". It is the best route because you can attach a photo of the tablet screen, and it arrives with your licence, version and device already attached. Otherwise support@einkpads.com, or the contact form at www.einkpads.com.
Connecting a tablet
Which devices are supported?
Good, both work, and they differ only if you want a direct connection.
Easiest route, identical on both: reMarkable Cloud
1. On the Connect screen pick reMarkable and open the Cloud tab.
2. Click "Get a one-time code," which opens my.remarkable.com.
3. Sign in there and copy the 8 character code.
4. Paste it into CalSync and click Connect.
No cable, no Developer Mode, and it works the same for the Paper Pro and the rM2. The first time a planner lands you may need to restart the tablet before the eInkPads folder appears, and there is a Restart Tablet button in CalSync's left menu (the power icon) for that.
If you want Direct USB or Wi-Fi instead
- reMarkable 2: on the tablet, Settings, Storage, turn on "USB web interface." Then in CalSync choose Direct and enter 10.11.99.1 over USB, with the device password from Settings, Help, Copyright and licenses. No Developer Mode needed.
- Paper Pro: Developer Mode has to be on before the device password and IP addresses are available at all. Enabling it wipes the tablet, so sync your notebooks to reMarkable's cloud first. Once it is on, the password and IPs are under Settings, Help, Copyright and licenses, in the GPLv3 Compliance section.
You only need Direct for three things: the Daily Event Carousel sleep screen, planners filed at the very top level of "My files," and Binder template installs. For planners alone, stay on Cloud.
Two tablets is fine, by the way. Device slots in your licence count computers running CalSync, not tablets, and there is no limit on tablets.
Connect reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable
One correction to my last message: the eP Cloud lesson link I gave you was not right, and I should not have included it. Ignore it. If you want to see Pro's server-side delivery written up properly, the plan comparison at www.einkpads.io/pro is the place to look.
Where is the connect screen in the app?
That FAQ link I gave was also one I made up, not something in our material. Twice now. Ignore both and go by what I write out here.
On the "Connected" wording: that is the status text at the top of the CalSync window, next to the tablet restart button, the one that looks like a power icon. If you are not in Universal Mode and a device is selected, that area is where CalSync tells you whether it can currently reach the tablet. I do not want to describe it more precisely than that because I would be guessing at the layout of your build.
Now, Vault on Windows. Vault does include the faster push intervals, so this should just be a setting:
1. Open Settings.
2. Go to Calendar Settings.
3. Turn on "Automatically push updated planners to your device."
4. A "Frequency" dropdown appears directly below it. Pick your interval.
Two things about Vault specifically, so nothing surprises you later.
Auto push runs from your PC, so CalSync has to be open and the machine awake for it to fire. Server-side delivery with the computer off is eP Cloud, which is Pro and Business only.
And if you see a gold dashed "Sync across devices (PRO)" button in the planner list, that is a different feature, keeping planner setups in step across multiple computers. It is not the auto push you are after, and it is normal for it to be locked on Vault.
Real walkthrough, this one is from our material:
Planner customization and sync on interval
https://www.calsync.support/learn/calsync/planner-customization
If the toggle is already on and it still is not pushing, tell me how the PC connects to the tablet, reMarkable Cloud or direct over USB or Wi-Fi, and we will go from there.
I have finished the setup steps, what do I do next?
Good, so you're likely on a Paper Pro and the direct connection path is the right one. A few things to pin down, because Developer Mode being on doesn't by itself mean CalSync still has the link.
1. Look at the top of the CalSync window. Does it say "Connected"? If not, that alone explains both the dead Restart button and the planner not updating.
2. If it's not connected, go to the Connect screen, pick reMarkable, choose Direct, and enter the IP and device password. On the tablet those are under Settings, then Help, then Copyright and licenses, in the GPLv3 Compliance section. Over USB the IP is usually 10.11.99.1.
3. On Windows, SSH over port 22 has to be allowed through the firewall or the direct connection silently fails. On a Mac, make sure it's a data cable and not charge-only, and if macOS asked to allow the accessory, allow it.
Once it says Connected, Regenerate, wait for the green "Ready to push" dot, then Push with the planner closed on the tablet.
And you can always restart the tablet without CalSync: hold the power button on the top edge until the shutdown screen appears, confirm, then power it back on.
Connect reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable
Tell me whether CalSync says Connected, and whether you're on Windows or macOS, and I'll take the next step with you. If it's easier to show me, use the Get Support form in the app, the speech-bubble icon in the left sidebar, since that's the one route where you can attach a photo of the CalSync header and the tablet screen, and it arrives with your version and device already attached.
Can I limit access to USB in some way?
Short answer: yes, if you have a reMarkable. CalSync has a Direct connection that runs over a USB cable, no cloud account involved.
How to set it up:
1. On the tablet, turn on the USB web interface: Settings > Storage. On a Paper Pro, Paper Pro Move or Pure you enable Developer Mode instead, and note that enabling it wipes the device, so back up first.
2. Get your Device Password from the tablet: Settings > Help > Copyright and licenses, under GPLv3 Compliance.
3. In CalSync, on the Connect screen pick reMarkable, choose Direct, enter IP address 10.11.99.1 and that device password.
4. Use a data USB cable, not a charge-only one. On a Mac, click Allow if macOS asks about the accessory. On Windows, allow SSH (port 22) through the firewall.
Two things worth knowing. Pen write-back for Task Markup over a Direct connection is arriving in CalSync 1.7.3, so on earlier versions marks read back only over reMarkable Cloud. Delivery over USB works on any version.
If you have a Supernote, that one connects over Wi-Fi and Supernote Cloud, not USB. For a BOOX or anything else, Universal Mode builds the PDF on your computer and you copy it across by USB yourself, which is USB-only in practice.
reMarkable connection walkthrough
https://www.calsync.support/learn/calsync/connect-remarkable
What is the known IP setting in the app?
For a direct connection to a reMarkable, that field takes one of two values:
1. Over USB, enter 10.11.99.1. That is the same for every reMarkable and it is the more reliable of the two, so start here if you have the cable.
2. Over Wi-Fi, enter the Wi-Fi IP address your tablet reports, something like 192.168.x.x. Your computer and the tablet have to be on the same network.
You find the Wi-Fi IP, and the device password that goes in the field next to it, on the tablet itself:
1. Open Settings.
2. Go to Help.
3. Open Copyright and licenses.
4. Look under the GPLv3 Compliance section. The device password and the available IP addresses are both listed there.
Two things that trip people up. On a reMarkable Paper Pro, Paper Pro Move or Pure, Developer Mode has to be enabled before that password and those addresses appear at all, and enabling it wipes the tablet, so sync your notebooks first. On a reMarkable 2 you do not need Developer Mode, just turn on the USB web interface in Settings, Storage. And on Windows, allow SSH on port 22 through the firewall or the connection will time out.
If this is CalSync and you only want planners on the tablet, you can skip the IP and password entirely by connecting over reMarkable Cloud with a one-time code.
Connect your reMarkable
https://www.calsync.support/learn/calsync/connect-remarkable
Tell me which tablet and which app you are in, plus USB or Wi-Fi, if it still will not connect.
Billing and plans
What features are included in CalSync Pro?
Here is what Pro actually changes, in the order most people care about.
Your computer stops being part of the loop. This is eP Cloud. You connect a calendar once from a planner's Sync tab and our servers take over: they fetch your latest events, rebuild the planner and deliver it to your tablet on a schedule, with your laptop asleep, closed or packed away. iCloud, Google, Microsoft and CalDAV servers like Fastmail or Nextcloud all work this way. Pro includes 1 cloud planner and 150 cloud pushes a month.
Your planner on your phone. Scan the QR code printed on any page and that planner opens on your phone. From there you can push a fresh copy to your tablet, or open Year Insights to see events so far, scheduled hours, clear days, your fullest day, Work and Life balance, your next free evenings, and charts by day, week and year. You can also go to epcalsync.com in any browser and sign in with a one-time code we email you, no password.
Five computers instead of two. Your licence covers CalSync on 5 machines. Vault and Ad Hoc get 2. That is computers running CalSync, not tablets, and there is no limit on tablets.
Planner sync across those computers. Your planner setups, with their calendar feeds attached, sync between every computer signed in to the same account. Start on the desktop, carry on with the laptop. One subscription covers all 5, you do not buy it twice.
Faster automatic pushes. Scheduled auto push exists on every plan, but Basic is capped at once every 24 hours. Pro unlocks 15 minutes, 30 minutes, hourly, 6 hours and 12 hours.
Ten calendar feeds, same as Vault and Ad Hoc.
Two things worth knowing so you do not pay for something you already have: signing in directly to Google, Microsoft, iCloud and CalDAV is on every paid plan, as are unlimited summary pages, every planner style and layout, all languages and tap-to-jump navigation. What Pro changes is not whether you can connect a calendar, it is whether our servers can use that connection while your computer is off.
And if you already own Vault, Pro sits on top of it. Cancel Pro later and your lifetime Vault licence is still there.
The full side-by-side comparison, including what Monthly costs, is at www.einkpads.io/pro. If you already own CalSync, do the upgrade from inside the app rather than the store.
How do I request a refund?
I can help you get to the right place, but I should be straight with you first: we do not offer refunds on digital products once they have been delivered. What we can do is store credit toward any future purchase at eInkPads, and those requests are looked at case by case.
If it is a physical item like the Journey bag, that is a different process and does get returned.
So two things from you:
1. Which product is this, and was it a digital licence (CalSync, Binder) or a physical item?
2. What went wrong?
I ask the second one because most of what sends people to a refund request is something I can fix in a couple of steps, and a lot of it comes down to an outdated build or a connection being blocked. If you would rather just take the store credit, say so and I will pass it along.
Why does my app still show my old plan after I paid for an upgrade?
That is a known gap on our side: the purchase goes through but the plan does not always get written onto the account straight away. Nothing is wrong with your payment.
Two things to try before anything else.
1. Check the rest of the Settings screen, not just the label. If the device allowance underneath reads "out of 5 devices" and the badge in the bottom left corner of the app says PRO, then your account really is Pro and only the label is stale.
2. Quit CalSync completely, using Quit rather than just closing the window, then open it again. The app caches the plan locally, so it only picks up the corrected entitlement on a fresh start.
If after a full restart it still says Vault, or the allowance also reads "out of 2 devices," we need to correct the account by hand. Send that through the in-app support form: the speech-bubble icon in the left sidebar, labelled "Get Support" when you hover it. It is the best route because you can attach a screenshot of the Settings screen, and your licence, version and account details arrive with it, so nobody has to ask you for them.
If you would rather email, support@einkpads.com works, and there is a contact form at www.einkpads.com. The in-app form will still be faster.
One thing worth ruling out while you are there: if what prompted this was the planner Sync tab on the web asking you to upgrade, that is eP Cloud, which is genuinely Pro and Business only, so tell us which screen you were looking at.
Why am I prompted to upgrade when connecting my calendar even though I already have a lifetime plan?
Short answer: no. Direct Google, Outlook and iCloud sign-in is included on every paid plan, Vault included. That PRO badge is a display bug in older builds, not a limit on your licence.
From CalSync 1.7.1 the calendar connect buttons work the same on all plans. Update the app and the badge disappears. If you connected a calendar earlier and it now shows a padlock, updating unlocks that too.
1. Download the current build for your machine:
- Apple Silicon: https://www.einkpads.io/api/calsync/darwin/arm64/releases/latest
- Intel Mac: https://www.einkpads.io/api/calsync/darwin/x64/releases/latest
- Windows: https://www.einkpads.io/api/calsync/win32/releases/latest
- Linux: https://www.einkpads.io/api/calsync/linux/x64/releases/latest
2. Install it over the top and reopen CalSync.
3. Open your planner's Calendar Feeds tab and click Google. It should take you straight to the normal Google sign in.
For the record, Vault includes 10 calendar feeds and unlimited summary pages. What Pro actually adds is eP Cloud, so our servers rebuild and deliver your planner while your computer is off, plus planner sync across computers and faster auto push intervals. None of that is needed just to connect Google.
Here is the walkthrough for connecting the account:
Connect Google, Outlook & iCloud
https://www.calsync.support/learn/calsync/connect-calendar-accounts
How much does the Pro plan cost?
No puedo darte cifras aquí, porque los precios cambian y no quiero decirte uno que no sea el actual. Pero te digo exactamente dónde verlos.
1. Para comparar planes de CalSync (Vault, Basic, Ad Hoc, Pro, Business) y ver qué incluye cada uno, entra en www.einkpads.io/pro.
2. Para comprar, el precio aparece en la tienda: www.einkpads.com.
3. Si ya tienes CalSync y quieres subir de plan, hazlo desde dentro de la propia app, no desde la web.
Dime qué producto te interesa, CalSync o Binder, y te explico qué trae cada nivel para que la comparación te sirva de algo.
Do you offer any discount codes?
Not something I can confirm either way. Discounts and promotions aren't something I have visibility into, and I won't guess at a programme that may not exist.
Two places to check. The store at www.einkpads.com shows any pricing or offers currently running. And for a question like this, a person is the right answer, since it's an account and purchase matter rather than a product one.
Use the support form inside CalSync or Binder, the speech-bubble icon in the left sidebar, labelled "Get Support" when you hover it. It arrives with your licence and version attached, and it's the only route that takes screenshots if you need to show proof of service. Otherwise support@einkpads.com, or the contact form at www.einkpads.com.
How do I cancel my subscription?
Ongoing billing is something our team has to handle on the account itself, so this one needs a person rather than a setting in the app.
The quickest way to reach them:
1. Open CalSync (or Binder) and click the speech-bubble icon in the left sidebar, labelled "Get Support" when you hover it. This is the best route, because it is the only one that takes screenshots and attachments, and it arrives with your licence, version and device already attached, so nobody has to ask you for those details.
2. If you would rather write an email, send a message to support@einkpads.com.
3. If neither works, the contact form is at www.einkpads.com.
Two things worth knowing before you write in. Per our Terms of Service we do not offer refunds on digital products once they have been delivered, but we do offer store credit that can be used toward any future purchase, so say in your message if you would like that considered. And if you own a lifetime Vault licence underneath a Pro subscription, stopping Pro does not touch Vault, that licence stays yours.
I would avoid putting account details in this chat, since these conversations can end up published. The support ticket is the right place for them.
Do I need a subscription to connect a calendar and keep it updated?
Without Pro, your computer is the thing doing the syncing. CalSync fetches your calendars itself and pushes the updated planner to your tablet, but only while the app is running on that machine. Close the laptop and nothing updates until you open it again.
Two ways to keep it current:
1. By hand: on the planner card click Regenerate, then Push to device.
2. On a schedule: Settings, then Calendar Settings, turn on "Automatically push updated planners to your device." A Frequency dropdown appears once the toggle is on. Basic is capped at every 24 hours; Vault and Ad Hoc can pick faster intervals. Leave CalSync running and it handles the rest.
Two things that trip people up. The auto-push toggle is hidden in Universal Mode, because there is no device selected to push to, so connect your tablet first. And close the planner on the tablet before a sync, the home screen is enough, otherwise the tablet keeps showing the page it already rendered.
Your calendar connections themselves are not limited by plan. Signing in directly to Google, Outlook, iCloud or CalDAV works on every paid plan. What Pro adds is our servers doing the fetch and delivery while your computer is off.
Planner Customization
https://www.calsync.support/learn/calsync/planner-customization
Calendars and feeds
Where do I find the iCal link for my Apple calendar?
Fair point, I haven't actually given you one yet. I was describing what to do when a link shows up, which is not much use with nothing to click.
Tell me what you are trying to get working, and I will give you the steps here plus the matching lesson address, and you can decide whether to open it or just read what I write.
Two things get me there fastest: which tablet you have, and what is going wrong or what you are trying to set up.
How do I sync my tasks?
Google Tasks is supported, and it is included on every paid plan. Two things worth checking first: you need CalSync 1.7.1 or newer for the Google Tasks button to exist, so update from einkpads.io if you do not see it.
Setting it up:
1. Open Settings and find the "Your todo lists" section.
2. Click Google Tasks and sign in with your normal Google account.
3. Google's consent page currently shows a verification notice while they finish reviewing the Tasks permission. Click Advanced, then Continue. That is expected and safe.
4. Open the planner you want tasks on and go to its Tasks tab.
5. Add Google Tasks as a task source, then route each list to Top Three, the Tasks section, or off. You can feed one planner from more than one platform.
6. Regenerate and Push.
Tasks print on the day pages their dates call for: due date on that day, overdue moves to today with a struck copy left on the original day, undated lives on today, completed prints checked on the completion day.
On the pen marks, for Google specifically: a check completes the task in Google Tasks, and a dash moves the due date to the next day. An X has no matching state in Google, so it records on the planner only. CalSync never deletes anything in Google Tasks.
The one habit that matters: close the planner on the tablet, back to the home screen is enough, before you sync. Tablets upload fresh ink lazily while a document is open, and that is the usual reason a checkmark seems not to have synced.
There is a walkthrough with audio here:
Task Markup
https://www.calsync.support/learn/calsync/task-markup
Can I duplicate a calendar?
Got it, that is a new planner rather than a copy. CalSync does not have a duplicate button, so you rebuild the same setup for the new year, which takes a minute.
1. Go to Planners and click New Planner.
2. On the General Settings tab set the Year to 2027, and match the Name, Device, Type, Theme and Time format you used for 2026. The live preview shows you what you are getting.
3. Open the Calendar Feeds tab and add the same calendars. If you saved them earlier you can pick them from your saved calendars rather than pasting the links again, and set the planner Time Zone while you are there.
4. Click Generate on the planner card, wait for the dot to turn green, then Push to device.
Your 2026 planner stays exactly as it is, handwriting and all. The two are separate files on the tablet.
One thing to check afterwards: only events that actually exist in 2027 in your calendar will appear, so recurring events carry over but one-off 2026 entries will not.
Create your first planner
https://www.calsync.support/learn/calsync/create-your-first-planner
Can I show calendars from more than one account, such as Google and Microsoft, at the same time?
Yes. A planner's feeds are just a list, and they do not all have to come from the same place. You can sign in to Google directly and also paste a raw .ics link, and both sets of events land on the same pages.
1. Open the planner and go to its Calendar Feeds tab.
2. Click your provider to sign in directly, for example Google, and add it.
3. Then add the .ics link in the same tab and click Add.
4. Set the planner Time Zone while you are there, so everything converts to the same zone.
5. Regenerate, then Push to device.
Two things worth knowing. Feeds are added per planner, so each planner can carry a different mix. And there is a cap on how many calendars you can sync: 10 on Vault, Ad Hoc and Pro, unlimited on Business, and 1 on the trial.
Connect Google, Outlook & iCloud
https://www.calsync.support/learn/calsync/connect-calendar-accounts
Google Calendar (ICS feed)
https://www.calsync.support/learn/calsync/google-calendar
Why does an event appear repeatedly in my planner when it isn't in my calendar?
Ghost events like that almost always come from one of three things. Work through them in order.
1. A deleted occurrence of a repeating event. Older CalSync versions kept showing a single occurrence you had removed from a recurring series. That is fixed in the current release, so update CalSync, then Regenerate and Push. Events you moved or edited will show at their new time, and the ones you actually deleted will drop off.
2. An extra calendar feed on that planner. Calendars are added per planner, so open the planner's Calendar Feeds tab and check what is actually listed. A second account, a holidays calendar or a shared calendar you forgot about is a common source of events you do not recognise.
3. A stale copy on the tablet. If the planner was open on the tablet when you pushed, it keeps showing the page it already rendered. Close the planner back to the home screen, then push again.
If it is still there after updating and regenerating, the in-app support form is the fastest route: the speech-bubble icon in the left sidebar of CalSync, labelled "Get Support" when you hover it. It is the only option that takes screenshots, so a photo of the planner page showing the phantom event settles it in one message, and your licence, version and device come attached automatically.
If you would rather write, support@einkpads.com works, or the contact form at www.einkpads.com.
Here is the walkthrough on regenerating after a change:
Regenerating Your Planner
https://www.calsync.support/learn/calsync/regenerating-your-planner
Do I have to make my calendar public in order to connect it?
You are right, and it is a legitimate objection. The iCloud ICS route works by publishing the calendar, which gives you a long unguessable webcal link rather than something listed anywhere, but it is still a link that works for anyone who has it. If that is not acceptable to you, it is not acceptable, and I am not going to talk you into it.
The alternative is signing in to iCloud directly with your Apple ID and an app specific password generated at account.apple.com, rather than publishing anything. Per our team, direct sign in to Google, Microsoft, iCloud and CalDAV is on every paid plan, not a Pro feature. What Pro changes is whether our servers can use that connection while your computer is off.
One thing to keep straight: that direct sign-in lives in the desktop app, under Settings or a planner's Calendar Feeds tab. The planner's Sync tab on the web is a different thing — that is eP Cloud, where our servers fetch your calendars while your computer is off, and that part is Pro and Business. An upgrade prompt there on Vault is expected; the calendar sign-in itself is not gated.
If your app shows a PRO badge on the Google, Outlook or iCloud buttons, you are on a version before 1.7.1 — update CalSync from einkpads.io and the badge is gone.